London Borough of Waltham Forest (23 007 950)

Statement Upheld Assessment and care plan 25-Mar-2024

Summary: The Council acknowledges there were errors in the way it issued an incorrect invoice to Mr X, causing Mr X and his elderly mother distress. Mr X did not suffer any financial loss as a result. The Council has apologised for its actions and will now also offer an amount of £300 to Mr X for the distress caused.

London Borough of Hillingdon (23 007 074)

Statement Not upheld Assessment and care plan 22-Mar-2024

Summary: Mrs X complained about the Council’s decision to include a property abroad in her mother, Mrs Y’s, financial assessment. There was no fault in the Council’s decision making.

Surrey County Council (23 017 871)

Statement Closed after initial enquiries Assessment and care plan 20-Mar-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to find a suitable alternative care package to replace the service that was cancelled. He also complains the Council signposted him to inappropriate services. This is because the alleged faults have not caused any significant injustice.

Warwickshire County Council (23 012 717)

Statement Not upheld Assessment and care plan 19-Mar-2024

Summary: We do not uphold a complaint about a reduction in Mrs X’s care hours. The Council carried out a review of the care and support plan and agreed an increase in hours. The records indicate Mrs X declined those hours as she does not want personal assistants to do personal care.

London Borough of Haringey (23 005 297)

Statement Upheld Assessment and care plan 18-Mar-2024

Summary: Miss X complains about the Council’s handling of her family’s request in January 2022 for support to move her brother, Mr Y, into a permanent residential placement. The Council was at fault for failing to make any meaningful progress with Mr Y’s case for over two years. The Council has agreed to apologise and make a payment to Mr Y’s family for significant uncertainty, distress and frustration caused. The Council will also review its procedure to ensure such delays to no recur.

Cambridgeshire County Council (23 001 371)

Statement Upheld Assessment and care plan 15-Mar-2024

Summary: Mrs A complains about an independent investigation report commissioned by a Council about the care of her son, Mr B. I found fault with some aspects of the investigation in relation to communication issues between the family and Mr B’s carers. The Council have agreed to apologise to Mrs A for the uncertainty caused by this fault.

London Borough of Havering (23 015 281)

Statement Closed after initial enquiries Assessment and care plan 14-Mar-2024

Summary: We will not investigate Mrs X’s complaint about care support and transport for her son, Mr Y. This is because there is not enough evidence of fault.

Lancashire County Council (23 017 858)

Statement Closed after initial enquiries Assessment and care plan 14-Mar-2024

Summary: We will not investigate this late complaint from Mrs X about Miss Y’s transition to a new care home, and the lack of contact from her social worker. There is not a good reason for the delay in bringing the matter to the Ombudsman.

Calderdale Metropolitan Borough Council (23 017 292)

Statement Upheld Assessment and care plan 13-Mar-2024

Summary: We will not investigate Mr B and Mr C’s complaint about the Council carrying out a welfare visit to them without enough notice. This is because there is nothing further we could add to the previous investigation by the Council and further investigation would not lead to a different outcome.

London Borough of Harrow (23 007 812)

Statement Upheld Assessment and care plan 13-Mar-2024

Summary: Mr X complained the Council is not providing his brother with adequate transport to the day centre and enough care on weekday afternoons and evenings. He said the Council presented documents that were fraudulently signed. The Council is at fault for not properly considering the reasons Mr X provided about the unsuitability of the care package.